Features

ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE.

General Information

All Candles are Supplied with Safety Filter and Protective Disk.

Candles have been used for centuries to create a sense of well-being and hold a respected place in traditional medicine around the globe.

Gaining large popularity in recent years, today they are used by people looking for a more natural approach to tending their mind and body.

Essenzza Health ear candles are our no nonsense approach to better living.

Warnings

The application of candles is at your own risk and responsibility. If you follow the instructions carefully, the application will be secure and reliable.

Should you suffer from any inflammation, ailments or diseases do not use candles.

We also do not recommend you carry out the treatment by yourself, it should always be done by a second person who watches and assists the whole time.

Should you have any doubts about the use of candles then please refer to your medical practitioner first.

Ingredients

Here at Essenzza we are committed to sourcing the highest quality ingredients to provide consistency in what is a delicate hand made process.

Our candles are made using 100% cotton and high-grade natural beeswax and cotton.

High-grade beeswax is a commodity in high demand worldwide as it is used widely in many cosmetic and natural products. We ensure that only the best quality beeswax is used to make our candles. This ultimately improves consistency in the way that our candles burn during your treatment.

Our cotton is known as a 'butter muslin' style with a delicate weave. The cotton and weave is an important factor in how the candle burns and absorbs the beeswax when hand dipped. The fine weave also produces a consistent air flow for the candles to burn.

Directions

When using ear candles precautions should be taken at all times and we highly recommend that a friend or partner be present at all times.

All of our ear candles our supplied with a full user instruction manual talking you through your therapy. Please read through the instructions prior to commencing your treatment and refer to the booklet at all times.

Below is a summary of some important points to remember at all times.
We suggest that a partner or friend observes the process and assists you at all times.

A friend or partner must observe the whole treatment and assist by holding the ear candle upright vertical position while the candle is burning, at all times. The candle MUST be held at a ninety degree upright vertical angle to the ear and not leaning at any time.
Ensure that you are in a safe environment - indoors, with no 'through' drafts' as this can affect how the candle burns.
Identify any flammable materials that you may be wearing or are nearby and remove these.
Adult supervision is required at all times - please ensure ear candles and matches etc are always stored away from children in a safe place.
Your partner should extinguish the candle on your behalf as it approaches the designated 'stop' ring on each candle.
Suffer from an allergy or have a medical condition? Always consult your medical practitioner should you be unsure about using ear candle.
Preparation

Lay down resting your head sideways on a comfortable pillow, placing a small warm wet towel around your ear, covering your hair, eyes and cheek area.
Insert the candle through the protective disk provided, filter end first, up to the stop mark. The disk must be used at ALL times for your added protection. If for any reason you do not have a disk then please use a paper plate or some card.
Gently place the ear candle vertically in the ear, filter end first, twisting gently to create a seal between the candle and your ear.
Be careful not to force the candle too far into your ear.
When ready your partner should light the top of the candle and the crackling sound of fire will be heard. Don't be alarmed this is normal. Your partner should hold the candle for the entire process and not walk away or leave you. This will ensure that the candle is held at the required 90 degree vertical angle to the ear.
The candle will shortly burn at a slow steady pace for approx 8-10 minutes, the desired optimum time.
When the flame reaches the 'stop mark' your partner should extinguish the candle in a glass of water ready nearby.
Have a short rest for a few minutes, turn over and simply repeat for the second ear when ready.
After using both candles we highly recommend remaining laid down for 5-10 minutes, the same way you would after a massage. This will significantly enhance the experience and place you in a deep state of relaxation ready for a good nights sleep.
Screen reader support enabled.

Chemist Warehouse will endeavour to dispatch orders in one to six business days - Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible using Australia Post.

We do not ship internationally.

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, Chemist Warehouse will offer you an exchange or refund provided that:

You return the item within 7 days of purchase;
You produce your original Chemist Warehouse register receipt, online tax invoice or other adequate proof of purchase at the time you return the item;
The item must not have been used or damaged in any way including that
It is in its original packaging including manuals, pamphlets and all accessories;
It is unopened, unused and in its original saleable condition
The product is not one on which a change of mind return is not available (see below).
If these requirements are not satisfied Chemist Warehouse reserves the right not to offer an exchange or refund for change of mind returns.

Goods on which a change of mind return is not available

Chemist Warehouse will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

The product is faulty or is not of acceptable quality, or
Significantly different to those shown or described to you, or
The product is not fit for its intended purpose, or
The product is unsafe, and
You can present your Chemist Warehouse register receipt, online tax invoice or other adequate proof of purchase.
Chemist Warehouse may elect to return the product to the manufacturer to determine the nature of the problem. Chemist Warehouse reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality* and the failure does not amount to a major failure.

*Products must be of acceptable quality, that is:

safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost.

Please note:

Your original Chemist Warehouse register receipt or online tax invoice are the best form of proof of purchase
Refunds will be issued using your original payment method

For Online Orders:

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns under Australian Consumer Law, please contact our Customer Service Team to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

For 'Change of Mind' returns, it is your responsibility to safely ship the item/s back to us. The item/s must be complete with all packaging, and in a saleable condition. Please contact our Customer Service Team for instructions. Upon inspection in our warehouse, a refund will then be issued.

Effective June 2016

We accept payment via , including credit card payment via - Mastercard & Visa only.

Chemist Warehouse is Australia's leading retail pharmacy. Chemist Warehouse has over 350 stores around Australia and Australia's largest Online Pharmacy. Chemist Warehouse always strives to provide the biggest and best health and beauty range at the lowest prices.